LEGAL

Privacy Policy

How R&S Junk Cleanouts collects, uses, and protects your personal information.

Last updated: January 2026

1. Information We Collect

R&S Junk Cleanouts (“we”, “us”, or “our”) collects information you provide directly to us when you request a quote, schedule a service, or contact us. This may include:

• Name (first and last)
• Phone number (for SMS and call communications)
• Email address
• Service address or city/location
• Property type and service details
• Project description and any photos you share
• Preferred contact method

2. How We Use Your Information

We use the information we collect to:

• Provide quotes and estimates for junk removal services
• Schedule and coordinate cleanout appointments
• Communicate with you about your service via phone calls, SMS text messages, and email
• Send service reminders and follow-up messages
• Respond to your inquiries and provide customer support
• Improve our services and customer experience
• Comply with legal obligations

3. SMS Text Messaging & A2P 10DLC

When you provide your phone number, you consent to receive SMS text messages from R&S Junk Cleanouts related to your service requests and customer communications. Our SMS program is registered and operates in compliance with A2P 10DLC (Application-to-Person 10-Digit Long Code) requirements and the Telephone Consumer Protection Act (TCPA).

SMS Campaign Name: R&S Junk Cleanouts Customer Communications
Message Frequency: 1–5 messages per service engagement, varying based on your needs.
Standard Rates: Standard message and data rates may apply from your mobile carrier.

To opt out: Reply “STOP” to any SMS message to unsubscribe.
For help: Reply “HELP” to any SMS message, or call us at (781) 346-3647.

We do not sell or rent your phone number or SMS data to third parties. SMS data is used solely for delivering service-related communications and is processed through our messaging provider in accordance with carrier guidelines.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to others. We may share information with trusted service providers who assist us in operating our business, such as our SMS messaging platform, CRM, and scheduling tools, provided they agree to keep your information confidential. We may also disclose information when required by law or to protect our rights and safety.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. You may also opt out of SMS messaging at any time by replying “STOP”. To exercise any of these rights, contact us at (781) 346-3647 or byrdrobertc62@gmail.com.

7. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

9. Contact Us

If you have questions about this Privacy Policy, please contact:
R&S Junk Cleanouts
Phone: (781) 346-3647
Email: byrdrobertc62@gmail.com
Service Area: Marblehead, MA • Serving Essex County, Massachusetts